The reason why we recommend using traceable mail when sending your application is so you can track it and ensure that it has reached the processing center. Department of State so we do not have access to the information you require. Please advise.Īnswer: We are not connected to the U.S. Waiting until just before I travel risks not being able to get a passport at all and having to cancel any trip. Your phone support person said that there is nothing I can do except wait until 2 weeks before any travel - but that is insane - after 4 months, it would be helpful to know if you lost my application packet and I have to start again.
Question: It has been months since I sent in my application to replace an expired passport. Please contact the NPIC at 1-87 for more information. A "not available" status means your application is still in transit to a passport agency or center. If it says unavailable online, they cannot tell you anything more than that. Thank you.Īnswer: Customer service representatives only have access to the same information that is available at the online status checking system.
I also need to know how can I contact someone at the processing center in Irving. This is a huge issue as I have proof that it was delivered and proof the money order was cashed. Yet when I call the toll-free number to check on my passport as I had travel planned, they have no record of receiving it. I purchased the money order through the post office and it shows the money order was cashed. The tracking shows that the package was delivered on March 10th of this year. I mailed the documents and money order via priority mail and I received tracking. Question: I am recently married and sent in my original passport along with the necessary documents to process my name change and get a new passport. Not Available but tracking shows documents delivered
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